Moving Help Center

The contract provided by Moving Help Center means absolutely nothing, Moving Help Center claims zero responsibility for the companies contracted under them, they lie at every turn, avoid answering questions, and send you thieves like Major Texas Movers, owned my Dante Solomon. Trust me when I tell you that there are reputable moving helper companies around, Moving Help Center, nor Major Texas Movers, owned my Dante Solomon are to be trusted. Avoid these and other companies like them at all cost. Before you contract only after you read all reviews. That's where I went wrong!!! I was quoted $125.00 for a 12 foot UHaul Trailer, then they made some crazy claim that they saw rat dropping and doubled the price to $250, I went through each box thoroughly and found ZERO evidence of their claim! It's a tactic to RIP you OFF! Please be warned, stay away

Move size: Partial Move Service cost: $250

During my move that I hired through Moving Help Center my husbands Xbox was stolen. We have been attempting to have this resolved through the mover and Moving Help Center and I have heard nothing. I have called moving help center over 10 times in the past 2 days and always go to voicemail, when I leave a voicemail I do not get a callback. I have even attempted to chat with them through their site and nothing. Do not use them or the companies they work with, they are scammers.

Move size: 4 Bedroom Home Service cost: $800

I booked this and received a confirmation email on a Tuesday for a move 3 weeks out. I chose a day and time online with availabilities. By Monday, I still had not received the name of my movers, so I gave them a call. The man said that the local movers declined my booking because they aren't available, and they would refund my down payment. They didn't call me to tell me that, I had to call them. I asked when they are available and he said for me to give them a time. All I wanted to know is when they were available to book, but he made me give him a time. He then said he would get back to me. So, I just received a cancellation email. I guess that was his way of getting back to me. My strong suspicion is the reason for the cancellation is that we live in the third floor.

Move size: 2 Bedroom Home Service cost: $120

I would first off like to start by saying the prices ARE too good to be true. I fell for the trap and am writing this review to warn, as others have here, about MHC abysmal customer service, failure in delivery of services, and inability to communicate with customers and employees.
Service Ordered: 2 men for 4hrs on 10/28/16 $40 deposit $160 due after delivery. These men were to arrive at 11AM to load a 24ft truck and unload 2.3miles from the pickup location.
Problem: By 11:45AM, not a single mover appeared on site. The phone numbers for the movers provided to me were disconnected and voicemail full. 12PM, I resorted to calling MHC “Moving Coordinator” Roma C. Dias. He answered my initial call and mentioned he would contact the movers and/or resolve the issue shortly. 12:40PM, I ended up calling back as no contact from MHC had been received. This is where things got worse. Every single one of my calls was forwarded to voicemail; every 15min I called the main MHC line to only be sent, time after time, to voicemail. 2:30PM. Not a single call has been returned.
At this point, I am not only infuriated, but out of luck. Every moving company in town is completely booked. One mover, who had dealt with MHC and had heard of their issues before, felt bad for me and sent 2 office works to assist for $300 + $60 tip.
I have continued to call MHC with no avail. I have resorted to going to my credit card company to have my deposit refunded.

Service cost: $200

The 5star reviews are done by their accomplices it’s a SCAM! DO NOT BE FOOLED! The 1st attempt to reach ANYBODY/SOMEONE at this awful place was to send an email, by charging you a $30-$40 reserve fee; Yeah, I’ll probably never see that again. Next, I got an e-mail, no call. How hard is it to pick up a phone and call the client, YOU ARE wanting MY $$. So, the email states I need to contact this Mark’s Moving & Labor (Mark Wheatle) BIG MISTAKE! WOW, when did I become a secretary? This Mark request pictures, of the stairs because he needs to know, if he needs to stack on more $$ for an additional guy to do the job; I mean, I placed my additional information into the area/section: “Tell us a little about your move so we can get you the help you need” I stated exactly how many stairs and we have heavy items to UNLOAD! How illiterate must you be to not understand, a simple structure of a sentence. “Uh, heavy items, go up-stairs in apartment/house.”Shouldn’t this part be easy? Example: “Time? @9am, how many people needed? 3 strong people, Cost? $175.00+Tip, keep in mind our schedule UNLOAD was 9am ON A SATURDAY, thus giving him a 3.5 hr window to find someone else (if needed). So, this Mark Wheatle, strings us along all day w/ this so called ‘emergency’, with no follow up! I re-text this person 4 times (8am, 11am, 2pm, 4pm), asking if he found anyone? Well, it is 4:30pm on a Saturday and this Mark has still not text us back w/an update. YOU are running a place of business. If I gave my superiors this similar interaction by never following up, I would be reprimanded for not having a solution of someone taking over my workload, for the day. I can hope my review save some other homeowner or customer steer clear of this movinghelpcenter.com – they ONLY want to ROB YOU!

Move size: 3 Bedroom Home Service cost: $300